GENERAL SHIPPING INFO
Answers to all your shipping questions can be found in the information below. Don’t hesitate to contact us if you still have questions.
- In-stock items ship same day if ordered by 2pm PST Monday-Friday. If your product is backordered, you will receive an email confirmation and tracking number when it is back in stock and ready to be shipped to you.
- Your shipping costs will be calculated at checkout.
- Our shipments do not require a signature for delivery.
- You can track and manage your FedEx deliveries online through FedEx’s Delivery Manager. You can provide personalized delivery instructions, choose delivery times and dates, and hold a package.
WE OFFER RETURNS OR EXCHANGES FOR UNOPENED/UNUSED ITEMS WITHIN 30 DAYS OF RECEIVING YOUR ORDER.
You can return your product for store credit, exchange for a different product, or a refund to the original payment method.
If you’re looking to return or exchange your order, we’re here to help! If you have additional questions, please contact us.
Please contact us at firstname.lastname@example.org and we will be happy to assist you with the return process.
- Items must be returned within 30 days of receiving your order.
- Items must unopened/unused and in original packaging.
- Please include a copy of the original receipt and/or order number.
- The customer must pay for return shipping.
WHAT ABOUT DAMAGED OR DEFECTIVE ITEMS?
If you received a damaged or defective item, please contact at email@example.com and we will either replace the item or refund to the original payment method. We may ask for a photo of the item or for the item to be returned to us (we will pay for shipping and will send you a pre-paid label).